Tuesday, October 19, 2021

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911 outage hits Lincoln City

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UPDATE: 10:45 p.m. – All services are back up and running.

UPDATE: 5:55 p.m. – LCPD Sgt. Jeffrey Winn said Century Link is dealing with a construction mishap that severed the trunk line feeding fiberoptic cable in Grand Ronde. This was confirmed from a Verizon media contact who said their engineers are working with Century Link to restore service. No ETA was given.

Citizens can call 911 and the call will be routed to Toledo, who can dispatch LCPD, NLFR and medical calls. Emergency services have asked that the public please refrain from calling to ask for updates as the line needs to be clear for emergency 911 calls.

UPDATE: 2:41 p.m. – For emergency services, please call Toledo Police Department (541) 336-5555, or contact the LCPD AT&T Emergency Cell Phone (541) 992-9284, or use the Text-to-911 service.

UPDATE: 11:53 A.M. – LCPD Sgt. Jeffrey Winn said the problem occurred in Grand Ronde and Century Link is working on fixing the issue. Winn has asked Century Link to provide him with an update and they have not given one yet.

UPDATE: 11:18 a.m. – LCPD posted the following information to their Facebook page:

UPDATE: The LCPD Text-to-911 system is working; to report an emergency the public can use Text-to-911, or contact their nearest Fire Station, Hospital, or come to the Police Department.

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At 10:32 a.m. Monday, a public safety alert was sent out to mobile phones stating 911 services were not available in the Lincoln City area.

Phones emitted an emergency tone directing users attention to look at screens. The emergency alert said to call 541-336-5555 if 911 does not work.

Lincoln City Police Department issued the following information on Facebook:

PLEASE BE ADVISED: the LCPD 911 Center is currently experiencing an outage in our phone system. Calls are being rerouted through Toledo Police Department at this time.

Lincoln County Sheriff’s Department dispatch said 911 calls would be routed to them and Toledo until the situation was resolved, but had no further information on why 911 was down for Lincoln City.

Justin Wernerhttps://lchomepage.com
I'm publisher of Lincoln City Homepage. Also the web guy, photographer, cameraman, video editor, sportswriter, tech support, beat reporter, cat trainer and e-bike enthusiast. I have a passion for telling people's stories and keeping my fellow citizens informed.

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3 COMMENTS

  1. No abla english? What the #$%^&?
    I got the same thing on my cell phone, this dual language thing has been
    out of control for years, You know, I’m for the human race, but we live
    in what used to be a one language country, now, it’s just things like this
    that get under people’s skin.
    I don’t even know what else to add, without 911, just call the non-emergency
    # would be my next bet, route it through where?, and how long does that add to a response time, my Dad needed 911 several times before he passed, and our infrastructure apparently does need some help.

  2. My cell phone is with spectrum and I’ve had no service since about 10am, shortly before receiving the emergency notification. Spectrum said there was an outage in Eugene but couldn’t give me an eta or info on anything closer

  3. My message was on my land line and unfortunately all in SPANISH……what gives?????
    finally, I tried hitting the 0 button….then it came on in English. They need to get things straight.

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