The Oregon Department of Health and Human Services (ODHS) is offering another way to get help with state medical, food, cash, and child care benefits and avoid potentially high call wait times at the ONE Customer Service Center.
In a press release issued November 14, The Oregon Department of Human Services (ODHS) is encouraging people in Oregon to use new alternate contact options given high call wait times at the ONE Customer Service Center. The ONE Customer Service Center provides phone support to people in Oregon calling to apply for or get help with their medical, food, cash, and child care benefits.
“ODHS anticipates that wait times will remain high during open enrollment season for Medicare and the Oregon Health Insurance Marketplace. While people can apply for Oregon Health Plan (OHP) any time of year, both open enrollment events increase awareness of and interest in applying for OHP.”
“We know that many people in Oregon depend on us when they have questions about their medical, food, cash and child care benefits,” said Nathan Singer, director of the Oregon Eligibility Partnership at ODHS which manages the ONE Customer Service Center.
“We encourage people to create or use their ONE Online account, the Oregon ONE Mobile app or online chat bot when possible.”
The press release continued, “OHP members are encouraged to respond as quickly as possible after they receive a request for information to avoid any possible delays. The fastest way members can provide an update is by going to benefits.oregon.gov and creating or logging into their ONE Online account. People can also create an ONE Online account and upload documents through the Oregon ONE Mobile app.
The ONE Customer Service Center can be reached by phone at 1-800-699-9075, Monday to Friday from 7 a.m. to 6 p.m. Call wait times are lowest in the morning between 7 and 8 a.m., especially on Tuesday mornings.”